AI-Powered Financial Counselling for Gambling Harm Support
Empower financial counsellors with AI-assisted intake, real-time research, and personalized action plans. Built with empathy, verified with citations, delivered by humans.
Human-Centered by Design
AI augments counsellors, never replaces them. All client communication goes through trained professionals. The AI handles research, documentation, and preparation so counsellors can focus on building trust and providing support.
How It Works: Sarah's Story
Meet Sarah. After years of gambling, she's in financial crisis. She's finally found the courage to seek help. Here's how our system supports her counsellor to provide the best possible care.
Sarah Reaches Out
Day 1, 9:15 AM
"I don't know where to start. I've been gambling for 6 years and I'm $47,000 in debt. I haven't told my partner. My credit card is maxed, I've missed rent twice, and I just got a disconnection notice from the power company. I feel like such a failure. But I have a job and I want to fix this."
AI Intake Processing
2 minutes later
Claude parses with empathy:
Safety Check
Automatic screening
No mentions of self-harm, suicidal thoughts, or domestic violence. Pipeline continues to research phase.
If crisis detected: Pipeline stops immediately. Trained staff contacted within 2 minutes. All AI processing pauses until human clearance.
Verified Research
4 parallel searches
Perplexity searches in parallel (with citations):
Action Plan Generated
Priority-ordered steps
Claude synthesizes prioritized action plan:
Counsellor Delivery
Human touch, AI preparation
The counsellor receives:
Time from intake to briefing ready: 12 minutes (vs 72 hours manual process)
The Challenge
Financial counsellors supporting people affected by gambling harm face overwhelming demands. The administrative burden takes time away from what matters most: human connection and support.
Overwhelmed Counsellors
Hours spent researching hardship programs, legal protections, and creditor policies for each client.
Inconsistent Intake
Manual processes miss crisis indicators and don't consistently capture strengths alongside challenges.
Outdated Information
Programs change frequently. Counsellors may recommend services that no longer exist or miss new programs.
Documentation Burden
Creating action plans, briefings, and client materials takes time away from direct support.
Impact on Clients
Human-in-the-Loop Design
AI prepares, humans deliver. Every interaction with the client goes through a trained counsellor. The AI handles research and documentation so counsellors can focus on empathy and trust.
Trauma-Informed Language
Every word matters. Our prompts are carefully crafted to use person-first, non-judgmental, hope-focused language throughout. These guidelines are built into every AI interaction.
Key Features
Zero Hallucination
- Perplexity for all factual claims
- Citation URL required for every referral
- Uncertainty flagged for human verification
- Full audit trail for compliance
Multi-Provider AI
- Claude for empathetic communication
- GPT-4 for cross-validation
- Perplexity for real-time research
- Best model for each task
Trauma-Informed
- Person-first language throughout
- Strengths-based assessment
- Hope-focused messaging
- Crisis detection & escalation
Expected Impact
Realistic expectations based on workflow design
Australia-Focused with Adaptation Guide
Default configuration uses Australian services and legislation: Gambler's Help, NILS, state hardship programs, ACCC protections, and major bank policies. Includes clear documentation for adapting to other jurisdictions (UK, US, NZ).
View Adaptation Guide5 Modular Pipelines
Use together for end-to-end workflows, or independently for custom integrations. Each pipeline is production-ready and fully documented.
Crisis to Action
Complete 15-stage workflow from intake to action plan with verified research.
Intake & Assessment
Standalone intake parser with crisis detection and risk scoring.
Verified Research
Perplexity-powered research with citation validation. Zero hallucination.
Action Plan Generator
Generate counsellor briefings and client materials from research inputs.
Follow-up Tracker
Track progress, celebrate wins, and plan next sessions.
Ready to empower your counsellors?
Start with a demo, explore the architecture, or dive into implementation.